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Customer Support Officer - Dubai based    

  • Competitive with reward based on performance
  • EGM Futures DMCC
  • FX & Money Markets | Other
  • Dubai
  • United Arab Emirates
  • 22/04/2017

Customer Support Officer - Arabic Speaking

 WORK EXPERIENCE REQUIRED
• 2-5 years’ experience within the Forex market or relevant industry
• Proven client Service experience
• Previous employment in the Forex Trading industry is strongly preferred
• Knowledge of the MetaTrader4 Platform
• Previous experience working in a large team and on your own

ROLE AND RESPONSIBILITIES
• Interact and interface with clients via phone, email and live chat
• Handle day to day client issues, provide resolutions, and properly escalate as necessary
• Analysis of complex issues, trading issues to provide detailed problem descriptions for coordinating with development.
• Focus on improving client satisfaction
• Work with management to adhere to or improve support processes
• Provide additional, valued added services to our client
• Work with various team members to resolve the issue reported

QUALIFICATIONS AND EDUCATION REQUIREMENTS
• Strong written and verbal communication skills in both Arabic and English is required
• Bachelor’s Degree in Finance or any subject is preferred
• Strong interpersonal skills especially working with clients via phone and email
• Strong attention to detail and excellent follow-through skills
• Strong numerical logic skills
• Strong Microsoft Office suite skills (Excel and Word)
• Positive attitude and high performer
• Ability to learn and use business software’s quickly
• Ability to work in a fast-paced environment with continuous change in deadlines and priorities
• Ability to work flexible working hours

EXPERIENCE GAINED
• Experience in one of the largest Money Market industries in the world
• Relationship building with our department heads, on both domestic & global levels
• Experience in international & executive professional correspondence
• Manage time constraints
• Strengthen communication skills in a professional setting
• An opportunity to learn how to be part of a growing organization and team, and learn about ensuring client satisfaction and retention.

WORK EXPERIENCE REQUIRED
• 2-5 years’ experience within the Forex market or relevant industry
• Proven client Service experience
• Previous employment in the Forex Trading industry is strongly preferred
• Knowledge of the MetaTrader4 Platform
• Previous experience working in a large team and on your own

ROLE AND RESPONSIBILITIES
• Interact and interface with clients via phone, email and live chat
• Handle day to day client issues, provide resolutions, and properly escalate as necessary
• Analysis of complex issues, trading issues to provide detailed problem descriptions for coordinating with development.
• Focus on improving client satisfaction
• Work with management to adhere to or improve support processes
• Provide additional, valued added services to our client
• Work with various team members to resolve the issue reported

 

QUALIFICATIONS AND EDUCATION REQUIREMENTS
• Strong written and verbal communication skills in both Arabic and English is required
• Bachelor’s Degree in Finance or any subject is preferred
• Strong interpersonal skills especially working with clients via phone and email
• Strong attention to detail and excellent follow-through skills
• Strong numerical logic skills
• Strong Microsoft Office suite skills (Excel and Word)
• Positive attitude and high performer
• Ability to learn and use business software’s quickly
• Ability to work in a fast-paced environment with continuous change in deadlines and priorities
• Ability to work flexible working hours

EXPERIENCE GAINED
• Experience in one of the largest Money Market industries in the world
• Relationship building with our department heads, on both domestic & global levels
• Experience in international & executive professional correspondence
• Manage time constraints
• Strengthen communication skills in a professional setting
• An opportunity to learn how to be part of a growing organization and team, and learn about ensuring client satisfaction and retention.

You must be flexible and excited about working in a fast paced, high performance company; have proven communication and organizational skills; and be willing and able to focus on both internal and external client service to meet business needs.

A successful employee is motivated, dedicated, and constantly working to deliver a great experience for our internal teams and client.


WORK EXPERIENCE REQUIRED
• 2-5 years’ experience within the Forex market or relevant industry
• Proven client Service experience
• Previous employment in the Forex Trading industry is strongly preferred
• Knowledge of the MetaTrader4 Platform
• Previous experience working in a large team and on your own

ROLE AND RESPONSIBILITIES
• Interact and interface with clients via phone, email and live chat
• Handle day to day client issues, provide resolutions, and properly escalate as necessary
• Analysis of complex issues, trading issues to provide detailed problem descriptions for coordinating with development.
• Focus on improving client satisfaction
• Work with management to adhere to or improve support processes
• Provide additional, valued added services to our client
• Work with various team members to resolve the issue reported

QUALIFICATIONS AND EDUCATION REQUIREMENTS
• Strong written and verbal communication skills in both Arabic and English is required 
• Bachelor’s Degree in Finance or any subject is preferred
• Strong interpersonal skills especially working with clients via phone and email
• Strong attention to detail and excellent follow-through skills
• Strong numerical logic skills
• Strong Microsoft Office suite skills (Excel and Word)
• Positive attitude and high performer
• Ability to learn and use business software’s quickly
• Ability to work in a fast-paced environment with continuous change in deadlines and priorities
• Ability to work flexible working hours

EXPERIENCE GAINED
• Experience in one of the largest Money Market industries in the world
• Relationship building with our department heads, on both domestic & global levels
• Experience in international & executive professional correspondence
• Manage time constraints
• Strengthen communication skills in a professional setting
• An opportunity to learn how to be part of a growing organization and team, and learn about ensuring client satisfaction and retention.

 
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