GENERAL DESCRIPTION We are seeking an enthusiastic, energetic self-starter for the position of Junior Partnership Executive. Candidates will develop broad skills to support personal growth and organizational success. The responsibilities and qualifications listed below are representative of the knowledge, skill, and/or ability required by our company.
You must be flexible and excited about working in a fast paced, high performance company; have proven communication and organizational skills; and be willing and able to focus on both internal and external client services to meet business needs.
A successful employee is motivated, dedicated, and constantly working to deliver a great experience for our internal teams and clients.
WORK EXPERIENCE REQUIRED • 1-2 years’ experience within the relative industry • Proven Client Service experience • Previous employment in the Forex Trading industry is strongly preferred • Knowledge of the MetaTrader4 Platform • Previous experience working in large teams and on your own
ROLE AND RESPONSIBILITIES • Interact and interface with clients, IB’s and Money Managers via phone, email and live chat • Handle day to day partnership issues, provide resolutions, and escalate properly as necessary • Analysis of complex issues, trading issues to provide detailed problem descriptions for coordinating with development. • Focus on improving client satisfaction • Work with management to adhere to or improve support processes • Provide additional, valued added services to our clients • Work with various team members to resolve the issue reported QUALIFICATIONS AND EDUCATION REQUIREMENTS • Strong written and verbal communication skills in both Arabic and English is a must • Bachelor’s Degree preferred in Finance or relative industry • Strong interpersonal skills especially working with clients via phone and email • Strong attention to detail and excellent follow-through skills • Strong numerical logic skills • Strong Microsoft Office suite skills (Excel and Word) • Positive attitude and high performer • Ability to learn and use business software’s quickly • Ability to work in a fast-paced environment with continuous change in deadlines and priorities • Ability to work flexible working hours EXPERIENCE GAINED • Experience in one of the largest Money Market industries in the world • Relationship building with our department heads, on both domestic & global levels • Experience in international & executive professional correspondence • Manage time constraints • Strengthen communication skills in a professional setting • An opportunity to learn how to be part of a growing organization and team, and learn about ensuring client satisfaction and retention.