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Manager, Operations Support    

  • Negotiable
  • Standard Chartered Bank
  • Risk Management | Operational
  • Dubai
  • United Arab Emirates
  • 18/04/2017
Responsible for managing Collection Support function and activities for UAE Collections & Recoveries covering -- Lead a High Performing Collection Support team- Governance and Updation of all Collection & Recovery Strategies, DOIs and Manuals in line with Group standards, Country Laws and Regulations.- Ensure Adherence to all applicable Group Policies and Process Standards, document Gap analysis, and raise Dispensations as appropriate- Operation Risk Framework tracking, reporting and adherence- Quality Assurance check implementation, exception tracking and resolution- Collection Cost Management- Collections & Recoveries Capacity plan and associated deficiencies if any is proactively highlighted- Timely Submission of all Group/Regional/Country Collection reports- Ensure adherence by Scope on all aspects relevant to Ops support and proper documentation in SLA. Timely highlighting and resolution of exceptions.- End to end Reconciliations including Cost, Suspense account and Inventory. Timely exception reporting and resolution.- Oversee timely processing of Agency and Staff payments- Ensure appropriate system access assigned to all Collection staff in line with role and timely completion of Manager Access Review by all collection staff- Risk Information Report ownership and tracking for Collections- Ensure all CSTs/KCI/Group Policies/ L&C gaps relating to Specialized Collection are mitigated swiftly.- Responsible for appropriate empowerment of authorities to managers in Collection, to facilitate the expeditious and effective execution of daily duties.- Display exemplary conduct and live by the Group's Values and Code of Conduct. - Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

How To Apply

You can search and view current opportunities across our organisation and apply immediately by visiting www.standardchartered.com and selecting Careers. To help speed up your application, please note the following:

- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role

- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application

It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.

Closing Dates

The closing date for applications is 26/04/2017. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.

Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

 
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