Standard Chartered is a leading international banking group committed to building a successful and sustainable future for our people, our customers and the communities we serve. With 1,700 branches and offices in 68 markets in Asia, Africa and the Middle East, we offer exciting and challenging international career opportunities to over 89,000 employees.
The Client Manager is the pivotal relationship in the Client Delivery team responsible for delivering exceptional client account management. The Client Manager is responsible for proactively managing the client account on all day to day maintenance activities to ensure the highest level of client service and relationship health. The Client Manager will support the Relationship Manager on an aligned client portfolio to ensure strong client delivery execution.
Key Roles and Responsibilities
Provide direct support to the Relationship Manager for the assigned client portfolio as follows::
Ensure the highest level of client service and risk mitigation through proactive client account management support with client on-boarding (liaising with Client On Boarding Team), credit monitoring (liaising with CA COE) and flow maintenance
Actively engage and collaborate with Clients, and Product Partners to understand and respond to any issues/concerns relating to the ongoing account maintenance including highlighting any unusual utilization patterns to coverage teams.
Provide proactive support on account maintenance activities like documentation, reporting etc by engaging and collaborating with the client, Legal and Compliance and relevant ops teams as required to ensure the clients expectations are met or exceeded
Escalate issues/concerns relating to account maintenance activities to the CM Team Lead for follow up as relevant
Documentation: Credit (existing deals - Renewals/Amendments) & Other
Liaise with Legal & Compliance, CRC, CDU and Clients on standard documentation processes
Obtain necessary approvals for T&C deviations on standard docs from the relevant authoriser as necessary
Follow through to ensure documentation completion and validate limits are correctly loaded/reflected in TP systems
Ensure document deficiencies are minimised (as reflected in DDW etc) and are rectified in a timely manner
Liaise with stakeholders if required on CDD related items
Account Management & Portfolio Quality
Ensure general portfolio hygiene of client data from a quality control perspective ie correct client tagging, limit information, segment classification
Annotate on past dues and excesses daily in the portfolio. Ensure excesses/past dues are regularized on time and cash/cheques are released on time. Any exceptions to be highlighted to CA and Relationship managerss
Review and follow up on Unsettled (FX) Past Due Trades reports & Failed trades reports with Operations
Support Loan Drawdown, Cash Management, Trade Offerings & Audit Confirmations
Manage any client related data queries and remediation efforts, including first level escalations on account maintenance activities
Seek transactional approvals as necessary (ie trade, cash) and release trade offerings on time to ensure faster TAT on trade transactions.
Attend review meetings as appropriate and anticipate in relevant business meetings, forums or committees as required.
Provide support on other projects as assigned ie CIB Client Surveys, other business initiatives
Support Network Delivery through documentation facilitation
Arrange for stock inspections/valuations as required
Ensure adherence to all internal/regulatory policies & regulations
Co-ordinate with Operations to rectify any ops related issues which can be resolved locally and issue Standard Instruction wherever required within authority
Be proactive in ensuring compliance with Bank policies and procedures and lead preparation of client files for audit purposes
Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Responsible for delivering 'effective governance'; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Regulatory & Business conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the business unit to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Ideally experience in banking or other relevant environment within Middle East
Languages: English and Arabic Preferred
How To Apply
You can search and view current opportunities across our organisation and apply immediately by visiting www.standardchartered.com and selecting Careers. To help speed up your application, please note the following:
- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role
- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information) - We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application
It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.
The closing date for applications is 26/04/2017. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.
Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.