Head of Credit Cards and Personal Loans, Middle East
Standard Chartered Bank
Retail Banking | Branch and Retail Services
United Arab Emirates
To support the Head of Personal Loans in:
* Ownership of SCB Personal Loans product range, processes and the P&L. * Maximizing the profitability and potential of the Bank's Personal Loans portfolio by ownership of the customer lifecycle from first usage, spend, balance building and retention. * The Senior Manager Personal Loans will maximize the profitability of the portfolio whilst minimizing risk exposure and ensuring that the product range is appropriately targeted to our customer segments. * Ownership of the SCB Credit Cards, processes and the P&L. * Maximizing the profitability and potential of the Credit Cards portfolio by ownership of the customer lifecycle.
Key Roles and Responsibilities
* Ownership of Product, P&L and product development to meet the Bank's objective and maximize product profitability. * Development of the annual product and marketing plan, including forecasts and action plans. * Ownership of strategy and execution pertaining to product lifecycle management initiatives. * Use of segmentation and analytics to drive LCM strategy including ongoing management and measurement of this strategy to ensure optimal return on investment whilst striving towards industry best practice via a test and learn approach. * Continually reviewing existing product range, offering, processes and sales channels and threats are identified. * Monitoring of the local competition and overseas markets to ensure opportunities and threats are identified. * Understanding, overview and re-engineering of key portfolio processes to ensure that they are cost efficient and customer centric. * Solicit support from other key linkage to ensure synergy and smooth delivery of product and services. * Ensure that the Portfolio operates within bank operational risk parameters including audits and compliance. * Strategy and business Performance: * Develop and execute the business strategy for cards to achieve goals:
Customers: * Driving innovation of products and services to meet the needs of targeted customer segments. * Drive acquisition, retention management, account activation and usage, customer satisfaction, Loyalty index. * Liaise with external associations (Visa / Master Card / Amex). * Manage & optimize portfolio risks.
Business Management: * Drive product development and innovation to meet/ anticipate needs of customers. * Manage compliance of PDDs, CRDs and the control of programs/ CDD. * Develop and Launch innovative products as well as product-bundling to increase market share and revenue. * Portfolio and Credit Risk Management. * Work with marketing on product marketing and branding. * Identify new segments, channels or opportunities for product distribution and marketing. * Work collaboratively with other business functions to enhance business opportunities through cross-sell and to resolve cross-functional operations and service issues. * Work closely with the direct sales force and other channels.
Process: * Improve the end-to-end process for Cards business with focus on quality in delivery and cycle time. This includes acquisition, underwriting, authorization, account retention & maintenance, results tracking, etc to deliver the customer value proposition. * Manage the productivity and efficiency of the Cards Business Team.
Leadership & People: * Build a strong talent pipeline for future business growth and continuity. * Coach direct reports and key talents to deliver on individual performance. * Manage employee engagement, motivation and attrition issues. * Be an effective agent of change and a role model for talented managers throughout the Bank.
Compliance & Control: * Ensure strict compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff. * Responsible for achieving and maintaining satisfactory audit rating.
Qualifications and Skills
Essential: * Sound understanding of the Personal Loan product management, process reengineering and credit risk management. * Strong financial management skills including forecasting and modeling. * A positive and flexible can-do-attitude with a strong ability to lead and drive cultural change. * Analytical approach to problem resolution. * Ability to work autonomously and prioritize competing requirements. * Sound communication and presentation skills both verbal and written. * Flexible approach to work practices. * Proven team player. * Strong leadership skills and ability to lead from the front. * A positive and flexible can do attitude with a strong ability to lead and drive cultural behavior. * Significant experience within Product and P&L Management - Advanced level experience. * Risk Management - Core. * Credit Risk Analysis - Core. * Market Competitor Knowledge - Core.
Desirable: * Strong knowledge of Retail Banking environment. * Exposure to marketing strategy development. * Strong analytical, problem-solving, decision-making and financial management skills - expert. * Ability to identify need for change, adaptable and flexible in anticipating and realizing market opportunities- Expert. * Negotiation skills - Expert. * Market Competitor Knowledge - Advanced. * Product Knowledge, services and delivery channels available - Expert. * Balancing short term profitability with long term stability and portfolio health.
How To Apply
You can search and view current opportunities across our organisation and apply immediately by visiting www.standardchartered.com and selecting Careers. To help speed up your application, please note the following:
- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role
- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information) - We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application
It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.
The closing date for applications is 27/04/2017. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.
Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.