To position the branch as an effective consumer sales and service outlet by providing superior customer focused service, increase the customer base and meet the branch asset and liability target.
Key Roles and Responsibilities
Strategy * Provide Guidance and support for the team members; sales and operation model * Working on Strategies to meet the assigned target for the branch * Performance Management & Coaching to manage workflow changes for greater efficiency. * Drive the Digital Agenda. * Drive Liabilities book growth for the branch
Business * Identify service quality initiatives to acquire and retain customers. * Improve workflow and processes to maintain highest quality of service delivery. * Drive sales KPI's, to ensure branch overall target is met
Processes * Ensure compliance of laid down process and procedures. * Facilitate and Implement work process improvements. * Ensure the efficiency of branch operation process, to minimize the risk and operation lost
Leadership, People and Talent * Provide leadership, coaching and support to the team members by setting objective, managing performance, identifying development needs and motivating. * Ensure that front line staff undergoes formal initial and ongoing formal training requirements and that all further development needs are met through workplace coaching, classroom training and other solutions as appropriate. * Have open channels of communication with staff * Maintain high levels of motivation amongst staff * Leadership skills to lead and motivate a team of sales and service people * Strong selling and Inter personal skills required to convince customers and sell bank products * Creativity in terms of meeting customers demands with existing products and provide solutions. * Initiative and drive to achieve set service standards. * Organisational Skills ( mail shots, Seminars etc)
Risk Management * To be able to detect any suspicious transactions, Money laundering, forgeries etc * Highest compliance with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures. * Manage the branch with no financial or operation lost
Governance * Ensure all Group standard process are followed and adhered. * Ensure Audit review is passed with Nil findings
Regulatory & Business conduct * Good knowledge groups policies, standards, local regulations and legislations of the prevention of money laundering & Combating Financial Crime Risk. Key Internal Stakeholders * Branch Operations Manager/ Tellers * Branch Relationship Manager * Associate Director, Team Manager * Branch Sales and Service Manager * Client Service Executive * Central Operations Team & CMO * Country Money Laundering Preventing Officer * Legal & Compliance * Phone Banking, CCU * Product & segment * Islamic Banking * Customer Service and Quality team * Human Resources Other Responsibilities * Ability to foster a friendly and co-operative work environment. * Encourage customers to use digital delivery channels.
Qualifications and Skills
KNOWLEDGE, SKILLS, EXPERIENCE: * Very good product knowledge. * Good knowledge of banking practises and regulations. * Good MIS and financial skills. * Anti Money laundering, Sanctions/Compliance Training and Basic Banking Practice * Very good English communication skills
How To Apply
As part of our commitment to career development, you can search and view opportunities across the organisation and apply immediately for suitable opportunities. When applying, please note the following:
- Please complete your application form online by clicking the 'Apply' button - Some roles may require you to undertake an online assessment in addition to completing the application form - Existing line managers will not need to be informed by the employee unless and until you have accepted the job offer - Your application will be considered together with candidates in the succession plan, talent development plan and external candidates - Additional screening checks may be required for 'Sensitive Roles' - this is in line with the Bank's Pre-Employment and Pre-Engagement Verification Policy (further information is available from HR)
The closing date for applications is 01/05/2017. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.
Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.