Dubai Education Guide
Dubai Education Guide
Head - Credit Control and Loss Containment (Head of Collections)    

  • Competitive
  • Abu Dhabi Commercial Bank
  • Risk Management | Country
  • Abu Dhabi
  • United Arab Emirates
  • 19/07/2017

Portfolio Curing and Loss Containment
• Ensure the team delivers the credit loss numbers within the provision budgets both in terms of gross and net of recoveries and portfolio delinquency in order to maintain acceptable levels of risk for Retail and SME banking and ADCP

Collection Infrastructure  
• Provide directions on building and deploying a robust collection infrastructure that includes collections system, analytical and risk scoring applications for optimum allocation, well defined processes for all underlying collection tools, agency management and review mechanism, litigation process and arrangements, asset repossession, storage, maintenance and liquidation and effective real time collection productivity and performance review mechanism to ensure an efficient delivery of collections effort in managing the delinquent portfolio in line with the required standards

Strategy and Plans
• In conjunction with, and as required by the Chief Officer of the Group, contribute to the formulation, implementation and delivery of the Group’s strategy in line with the ADCB’s vision, mission, values and priorities
• Translate the strategy into operational business plans for the short, medium and long term within the department(s) and ensure that performance is monitored, reported and delivered and necessary actions are taken to achieve the strategy and plans

• Manage employees and teams by overseeing their performance management, recruitment, learning and development to ensure high levels of engagement, and competence, a motivated work environment and to maximise employee contribution to business performance

• Recommend and manage the budget for the business area and monitor financial performance so that the business is aware of anticipated costs and revenues, areas of unsatisfactory performance and improvement opportunities are identified and addressed to ensure the budget is managed in line with requirements

Policies, Processes, Systems and Procedures
• Develop and oversee the creation and implementation of the required policies, procedures and controls covering all areas of the business area’s activity so that all relevant procedural/legislative requirements and standards are fulfilled while ensuring that ADCB delivers best-in-class services, products and innovation whilst safeguarding the bank

Customer Service
• Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

Change Management
• Drive the management of change in the business area through direct reports and teams by providing inputs for, and partaking in change initiatives, programmes and projects taking into account best practice and standards in the business environment

Minimum Experience

• At least 10 – 15 years of banking and risk management experience of which at least 5 years in a unit head role within risk and collection management

Minimum Qualifications
• Post-Graduate preferably in Finance stream

Professional Qualifications
• Chartered Accountant, Post-Graduate in Management
• Certificate in Financial Management, FRM or Credit Risk Management is a distinct advantage

Knowledge and Skills
• Knowledge of credit risk and collection management tools
• Knowledge of collection systems
• Analytical and logical reasoning
• Strong negotiation skills
• MS Office – Word, Excel and PPT

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