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Arabic Speaker - Customer Support Executive    

  • TBC
  • Global Markets Equiti
  • Operations | Trade Support
  • Dubai
  • United Arab Emirates
  • 16/07/2017

Roles and Responsibilities:

  • Interact and interface with clients via phone, email and live chat
  • Handle day to day client issues and trading issues 
  • Focus on improving client satisfaction
  • Working with management to adhere to or improve support processes
  • Provide additional and value added services to our clients
  • Working as part of a team in order to resolve any issues reported

Qualifications and Education Requirements:

  • Strong written and verbal communication in both Arabic and English is a Key requirement
  • Bachelor's degree in Finance or any subject is preferred
  • Strong interpersonal skills especially working with clients via phone and email
  • Strong attention to detail and excellent follow through skills
  • Strong numerical logic skills
  • Strong Microsoft Office skills (Excel and Word)
  • Positive attitude and high performer
  • Ability to learn and use business software 
  • Ability to work in a fast paced environment with continuous change in deadlines and priorities 

Work Experience Required:

  • 2-5 Years experience within the Forex market and relevant industry
  • Proven client service experience
  • Previous experience working within the Forex industry is strongly preferred
  • Knowledge of the Merea Trader4 Platform
  • Experience of working as part of a large team and independently

 

 
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