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Client Service Manager, Private Banking    

  • Negotiable
  • Standard Chartered Bank
  • Private Banking & Wealth Management | Portfolio Management
  • Dubai
  • United Arab Emirates
  • 20/10/2017
Job Purpose:

* Assist assigned RMs to achieve financial targets by providing strong support to them
* To provide excellent customer service to private banking clients
* Actively participate in the prevention of money laundering and fraud by strict adherence and close
diligence to the Bank's policies and procedures and the regulations.
* As a senior CSM, training and assistance to junior members of the team.

Key Roles and Responsibilities

Key Responsibilities:

* Provide professional, accurate and timely support to Relationship Managers
* Handling of Relationship Manager's Client calls and dealing with Clients in a professional manner
* Produce high quality correspondence to clients and resolve client enquiries
* Adhere and be diligent to the Bank's policies and procedures and the regulations as
part of the Bank's fight against money laundering and fraud
* Work with RMs to aid them in account opening and submitting documentation to the middle office
* Assist with the preparation of Client Due Diligence (CDD) reviews. Preparing them to be submitted a
minimum of 30 days prior to the due date and follow up of issues raised as required by RM.
* Liaising with other SCB entities to open and manage accounts booked in other Bank Centres
* Ownership of taking Client's transactional requests, ensuring they are booked in the Bank's system,
with all necessary documents and checks completed
* Timely completion of credit applications
* Proactively respond to client and RM investigations by phone, fax or e-mail
* To provide an accurate account of all client contact in the Bank's systems' Client Contact reports
* Promptly handle Client complaints, including resolution with service levels and accurate input onto
the Complaints Database
* Constantly challenge processes and procedures with a view to streamlining and simplifying, to reduce
waste and improve service offered to internal and external clients
* Actively keep up to date with existing and new SCB Private Bank products and attend all in house
training
* Provide assistance with booking Investment business trips
Key Measurables (Revenue / Costs / Contribution / Direct Reports / Staff Numbers):
* Measured indirectly by the success of the Relationship Managers; AUM and revenue goals
* CDD - Completion of documentation 30 days prior to the due date
* Adherence to regulatory and Group compliance issues
* Number of client complaint's and compliments received about the direct service offered
* Reduction in losses through identifying fraud in region
* Successful completion of all annual product accreditation tests and mandatory e-learning
* Minimising operational losses and P & L claims
* Client satisfaction survey results
* RM feedback
* Error rates in of transactions and number of account opening and CDD review returns (for documentation reasons)
* Timeliness of submission - Client instructions, AO/PRs, CAP entries

Qualifications and Skills

Experience Profile:
Knowledge / Skills / Experience Required:
* Significant previous experience of Private Banking, preferably in a Client Service role
* Solid knowledge of banking practices and associated regulatory requirements
* Strong verbal and written communication skills
* Willingness to speak/correspond to clients on a daily basis
* Works well within a team of RMs and Client Service Officers
* Eagerness to help others within the Client Service team
* Ability to work with support functions such as Compliance, Account Review (CAR), Control and Supervision and Operations and focus on working as one bank rather than individual units

Qualifications
* The candidate will have gained a degree from a reputable institution or some form of financial qualification.
Working Relationships
* External clients
* Relationship Managers
* Client Service Officers
* Compliance
* Operations
* Risk
* CAR
* Control and Supervision

How To Apply

You can search and view current opportunities across our organisation and apply immediately by visiting www.standardchartered.com and selecting Careers. To help speed up your application, please note the following:

- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role

- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application

It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.

Closing Dates

The closing date for applications is 23/10/2017. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.

Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

 
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