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Web Operations Manager    

  • Competitive
  • Al Futtaim Group
  • Operations | Other
  • Dubai
  • United Arab Emirates
  • 16/02/2018
No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives . Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You'll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.

ROLE PURPOSE

Manage web environment, deployment, and maintenance activities. Perform testing and quality assurance of web sites to ensure we meet our customer experience standards.

Description of the Accountability

Collaborate with development teams to discuss, analyse, or resolve usability issues.
  • Identify or address interoperability requirements.

Track, compile, and analyse web site usage data

Document application and web site changes or change procedures ( SOP's)

Develop or implement procedures for ongoing web site revision
  • Set up or maintain monitoring tools on web sites.

Test backup or recovery plans regularly and resolve any problems
  • Recommend web site improvements working with UX, Product Managers.

Collaborate with development teams to discuss, analyse, or resolve usability issues.
  • Identify or address interoperability requirements.

Track, compile, and analyse web site usage data

Document application and web site changes or change procedures ( SOP's)

Develop or implement procedures for ongoing web site revision
  • Set up or maintain monitoring tools on web sites.

Test backup or recovery plans regularly and resolve any problems
  • Recommend web site improvements working with UX, Product Managers.
  • Ensure updates, upgrades, and patches in a timely manner to limit loss of service.
  • Inform web site users of problems, problem resolutions or application changes and updates working with IT teams
  • Ensure website content & imagery is accurate & working as expected, altering relevant teams to errors & partner to solve


EXPERIENCE REQUIRED

? Bachelor's degree required

? 3-5 years relevant work experience, or equivalent combination of work and education experience

? You have 3 years plus experience working within a top Omni-Channel retailer in web operations

? Ability to speak, work with and present to large and diverse audiences

? Experience of using website monitoring tools e.g. Site Confidence

? Experience in creating reporting on website performance to enable business decisions & continuous improvement

Job-Specific Skills:

Skills to closely support stakeholders across multiple departments

Experience in running a web operations supporting multiple sites in the business

Experience in web platforms such as IBM WebSphere, Demandware (SalesForce Commerce)

Experience in working with IT teams via Service delivery model

Experience of ITIL methodology an advantage

We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

 
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